Review PCR result

From yeaterday 10am till now : No result. Where they told us we will get the result at 5pm maximum same day.
We call them alltime, but no answer.
Nurses playing and don't answer us in all details at the Covid area.
Bad reception. neglect...
Without any smile or any reception : Your name. Cell number. give me 120,000. then she turned and go.
SHAME.