Review Disappointed with the customer service

I purchased a wood stove after hearing great reviews and as soon as the shop called me to come and get the wood stove I discovered in the shop that the plug for the fan for the wooden stove was bent; I reported it to the employee but she mentioned that it was “normal” as this was something that happened to her and she just bent it back and it worked just fine. I believed her, which wasn’t smart from my end, and as soon as I tried it at home I was disappointed to find that the plug did not work and I had to get in professional to fix it for me. I was expecting to get a better service especially after I’ve paid a good amount of money for the stove. I honestly believe they’re priority is just to sell. If you ever purchase anything please do your research and don’t settle for what a salesperson tells you. I also attached some images of the cable