Job vacancy Technical Support Agent

JOB BY
Business Lobby Talent Management
Nahr el Mott, Dora, Beirut
  +961 1 881088
  +961 3 270 770

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Job Type
Employee
Job Status
Full Time
Announced
16 April, 2021
Job Title

Technical Support Agent

Job Presentation

Our client, a leading provider of high speed wired and wireless internet solutions, throughout Lebanon is recruiting a Technical Support Agent:

Responsibilities:

  • Provide technical assistance to customers for residential services
  • Handle customers’ requests and provide technical support for residential services
  • Troubleshoot and resolve customers’ technical inquiries over the phone
  • Communicate with customers to provide and process information in response to technical concerns
  • Conduct various testing for products and services and deliver detailed reports upon request
  • Follow up on technical tickets and participate in the escalation process

Requirements:

  • Diploma in Computer, Technology or Telecom field (Information Technology, Computer Science, Telecom/Computer engineering, …)
  • Experience in IT/Computer/Network Support Environment or Call Center environment is a plus
  • 0-1 year experience in related field
  • Certification like CCNA/MCSE is a plus
  • Excellent communication skills in Arabic, English and/or French
  • Self-motivated and team oriented approach to work

Job ID
J006573
Company Type
Internet / E-Commerce Telecommunication
Job type
Permanent
Open position
Call Center/Telemarketer technical support
Job Title
Technical Support Agent
Country
Lebanon
Major
Computer Engineering Computer Science Telecommunication
Degree
Bachelor’s Degree Technical Diploma
Experience Level
0 - 1
Language
Arabic English French
Valid Till
16 Jun, 2021 (39 days left)

How to Apply?

Please apply for this job on Businesslobby.net website:

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