Khoury Home

3.0 2 Reviews
Company name
Khoury Home
Address
Khoury Home P.O.Box 70611 Antelias, Beirut, Lebanon
Phone
+961 1 244200

Reviews

3.0

2 Reviews
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1.0
The minute Khoury has your money in their hands, GOOD LUCK. If the product does not work (as in my case) they will do as little as possible for you. I bought an expensive appliance from Khoury and it DID NOT WORK the moment I took it home. I spent an hour at the store having them tell me I must have done something wrong. They finally agreed to send it to the factory. After one and a half months of not hearing from them, I went to the store and they had my appliance in the basement all along--which appeared to never had been sent to the factory at all!! I offered to operate my appliance right there to show them it didn't work and they refused. They said the factory couldn't find anything wrong with it, but they couldn't show me any paperwork, and they refused to give me a refund. I told them time and time again that the product does not work in my home and they would not believe me. I finally spoke with some manager who said he would call me the next day and instead took four days to call me back and say my appliance is back at the factory. I have spent thousands of dollars at Khoury Home, and now am treated like garbage by their staff because they don't want to take responsibility for selling a product that does not work. SERVICE IS TERRIBLE THEY ONLY WANT YOUR MONEY!!!!!!
5.0
I can find everything what I need for my home in Khoury Home! Cheap as well...

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Company Details

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Description
Khoury Home is Lebanon's leading retailer of household products.

At Khoury Home, the customer is assured the best shopping experience, the largest selection of quality products at a very good price, in addition to efficient logistics and an excellent after-sales-service.

KHOURY HOME HISTORY

The Khoury Home story started in 1998 with the opening of the first Khoury Home store in the Elissar region. After building a solid reputation, Khoury Home opened, in 1999, a second outlet in Beirut, on the Dora Highway. In 2002, the 2,000M2 Dora outlet was upgraded and enlarged into a 5,000 M2 store to become Beirut’s premier retail outlet for household products and appliances. From that time on, Khoury Home experienced spectacular growth. In July 2006, Khoury Home opened its third outlet in the Jnah region, a major shopping and leisure destination for the Lebanese and tourists alike; then in Baabda, Faubourg St Jean, in Ghazir Maameltein highway, and its latest outlets in Jeita and Mkalles, Rabieh Antelias highway, Tripoli and finally Zalka highway.

KHOURY HOME VISION, MISSION AND VALUES

Company Vision
Our vision is to become the clear leader in the retail business of household products and appliances, in Lebanon, the Levant and the Middle East. Our goal is to support a business environment that provides "best in class" service for our customers delivered by "best in class" professionals.

Company Mission & Values
Our mission is to provide our customers with a satisfying in-store experience while shopping for household appliances and equipments. We will cherish our existing customer base and build relevance with new customers. In pursuing our mission, we will live by the following values:

THE KHOURY HOME ADVANTAGE

At Khoury Home, everything is geared towards excellence and customer satisfaction. The cornerstone of Khoury Home's offerings to customers is the constant innovation and the ability to adapt to the evolving needs and lifestyles of the increasingly sophisticated Lebanese and regional customers.

To follow are some of the key factors which give Khoury Home a unique competitive advantage in the Lebanese market:
Extended opening hours (9AM to 9PM Weekdays - 9AM to 7PM Saturdays and 10A till 7PM Sundays).
Easy accessibility to the stores with free parking and valet parking.
Friendly, experienced and proffessinal staff.
Choice (large selection of quality merchandise) in all sales departments and sections. Customers with small budgets as well as those looking for high-end products and brands are guaranteed to find what they want at Khoury Home.
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Last update: April 2014 - View Status


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