The House of Villeroy & Boch - Beirut

I received a defected case as a gift and I approached zalfa branch to exchange it. The lady there tried many times to insinuate that I broke it while the vase was not broken but rather split into 2 pieces without any broken piece. Today she called me to confirm this and when I was arguing she told me you remind me of one singer blablabla. Bad approach and unacceptable familiarity with absence of respect.
I will never buy again from this brand and this shop as they don't value their customers.
Also,she told me it is ok if we loose one customer among millions.
Does Villeroy & Boch teach their employee about customer retention etc..
Very disappointing approach and very bad quality of vase.

One of the worst stores i have visited in my life. their hospitality is beyond dreadful. they made me feel very unwelcome and if i didn't have to buy i would have left. where is the Lebanese smile and hospitality. it is definitely missing from this place in Verdun branch. I simply found the sales consultant there extremely rude. i tried to get the contact number of the manager but of course i was not assisted. i hope management will read and re look into the treatment of customers.